Automation

3 articles tagged automation.

Progressive Autonomy: A Maturity Model for AI Agents — Trust isn't granted on day one; it's earned in increments. The agents that end up doing the most are the ones that started by doing almost nothing.
Curating AI Actions: Why Fewer, Better Automations Win — The instinct to let AI do everything is exactly backwards. A curated allowlist of high-confidence actions beats a sprawling one every time.
From Backlog to Breakthrough: Letting AI Triage Your Ticket Queue — Triage is the tax every team pays before real work begins. An AI agent that proposes labels, routing, and next actions can hand that time back.