Operations

4 articles tagged operations.

The Boring ROI: Why AI Is Migrating to the Back Office — The AI deployments paying for themselves are not the customer-facing ones. They are internal, narrow, and boring enough to audit.
Inference Is the New Line Item: Budgeting for Agents That Never Stop — Spending has flipped from training models to running them. That turns AI from a project cost into an operating cost, and changes what you have to instrument.
Cost Caps and Circuit Breakers: Keeping AI Spend Sane — AI spend fails open by default. A daily cap, a per-agent circuit breaker, and per-user metering turn an unbounded bill into a governed budget.
SLA Escalation When Your AI Agents Miss the Mark — AI agents will occasionally stall on the hard cases. A disciplined SLA escalation layer turns those silent misses into visible, accountable handoffs.